Holiday Inn & Suites Houston West - Katy Mills by IHG

“The 24-hour front desk is always friendly and accommodating. The pool is indoors and heated, which is great. A couple of days it was pretty foggy water but I know for a fact the night before there were many people and kids having fun in the pool so I'm sure that takes a day or two to become completely clear again. There's of course a small fitness center and a room with a league size table in it as well. A restaurant and most importantly with a bar on site there's also a Wendy's basically in the same parking lot. Good location ;safe area of town”

“I would like to extend my sincere thanks to the front desk staff: Jeanine and Jelene (please forgive me if I spelled your names wrong) for your excellent service and dedication to customer care. When I arrived at the hotel on Tuesday the 14th, the hotel was temporarily without water due to a break in the city’s water main, but the care and concern shown to me by the front desk staff that day was impeccable! I want to congratulate the hotel management for having such a friendly, attentive, and helpful staff. Angel Ferrer”

“I recently stayed at Holiday Inn & Suites Houston West - Katy Mills by IHG and overall had a really positive experience. From the moment we arrived, the check-in process was smooth and welcoming. The staff was friendly and efficient, which made settling in after travel very easy. The room itself was a highlight—very spacious and comfortable. We had twin beds, along with a nice living room area that gave us extra space to relax. It also came equipped with a mini fridge and microwave, which was super convenient, especially for longer stays or traveling with family. Breakfast each morning was great, with a good variety of options to choose from. The coffee, in particular, stood out it was fresh, flavorful, and definitely a great way to start the day. Housekeeping was a bit of a mixed experience. On the second day, our room was cleaned while we were out, which we appreciated. However, on another day, housekeeping came by while we were still in the room. We let them know we were heading out shortly and informed the receptionist that the room could be cleaned afterward. Unfortunately, when we returned later, the room hadn’t been serviced. It wasn’t a major issue, but something that could be improved for consistency. Overall, it was a comfortable and enjoyable stay.”

“We recently stayed here while visiting our son and daughter-in-law in Katy. I'm not sure why the reviews were so low. The hotel is immaculately clean. The front desk was extremely kind and efficient in getting us checked in and making sure we had the rooms we wanted. We were traveling with another party so she put the rooms right next to each other, which was so nice of her. I got a price for one bedroom with two queen beds for $114 from Hotels.com. The hotel could only offer $120 with tax. I would definitely stay here again. The parking lot is very bright and well lit to prevent break-ins. My only negative is that they charge $14 for breakfast. Breakfast should be included with your stay at Holiday Inn and similar hotels in my opinion.”